33ok Privacy Policy — How Your Information Is Kept Safe

1Introduction & Scope

33ok is a trusted online gaming and Sports Betting platform for players in Bangladesh. We understand that when you create an account or play on our platform, you share certain personal information with us. Keeping that information secure is one of our most important responsibilities.

This Privacy Policy applies to all 33ok services — including the website, mobile app, Live Casino, Sports Betting, VIP program, and customer support channels.

We commit that your privacy will never be sold, never shared without permission, and will always be kept secure.

2What Information Is Collected

We collect two types of information — what you provide directly and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

2.2 Automatically Collected Information

• IP address and device type (mobile/desktop)
• Browser and operating system information
• Session duration and page visit history on the platform
• Game History & Betting Records
• Cookies and Local Storage Data

3Why Your Data Is Used

33ok uses your information only for specific, legitimate purposes. Below we clearly explain what data is used and why.

• Account Creation and Management: To verify your identity and ensure secure login.
• Payment Processing: To process deposits and complete withdrawals.
• KYC and Legal Obligations: For identity verification to prevent money laundering and protect minors.
• Promotions & Bonus Offers: To send you relevant offers based on your preferences (only with your consent).
• Customer Support: To resolve your complaints or queries.
• Ensuring Security: To prevent fraud, bonus abuse, and unauthorized access.
• Platform Improvement: To analyze user experience and improve our services.

4Who Your Data Is Shared With

33ok never sells your data. However, limited information may be shared in the specific circumstances outlined below:

• Payment Processors: Shared with the relevant providers to process bKash, Nagad, or bank payments.
• Identity Verification Services: With authorized third parties to complete the KYC process.
• Law Enforcement Agencies: Information required by court order or legal obligation.
• Game Provider: For the technical requirements of running Live Casino or slot games.

5Data Protection Methods

33ok uses the latest technology to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Firewall & Intrusion Detection: To block unauthorized external access.
• Two-Factor Authentication (2FA): To add an extra layer of security to your account.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Limited Access Policy: Only authorized personnel may access specific data.
• Data Backup: Regular backups are stored on secure, encrypted servers.

6Cookie Policy

33ok uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

7Your Rights

As a 33ok user, you have full control over your own data. You can exercise any of the following rights at any time:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your personal data be deleted after your account is closed (except where required by law).
• Right to Object to Processing: You may opt out of your data being used for marketing purposes.
• Right to Data Portability: You may request a copy of the data we hold about you.

8Data Retention Period

We do not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal obligations.

• Account Information: For as long as the account is active, and for 5 years after closure.
• Transaction Records: A minimum of 5 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 2 years after issue resolution.
• Log Files: Retained for a maximum of 1 year for security purposes.

9Privacy of Minors

33ok strictly does not collect information from anyone under 18 or allow minors to use the platform. Age is verified at registration, and additional documentation may be requested if there is any doubt.

If a parent or guardian believes their child has created an account, please contact our support team immediately.

10Policy Updates

33ok may update this Privacy Policy from time to time. When changes are made:

• This page will be updated with the new effective date.
• For significant changes, you will be notified via your registered email or through a notification on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.